Refund policy

Returns, Refunds, and Exchanges

30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, you can contact us at lubaiwan008@gmail.com. Please note that returns must be sent to the following address:
[Registered address: Room 403, Building 1, No. 32 Changming Street, Liaobu Town, Dongguan, Guangdong]

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always reach us at lubaiwan008@gmail.com.

Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items
Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards. If you have questions or concerns about a specific item, please contact us.

Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with other returns, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at lubaiwan008@gmail.com.

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